Terms & Conditions
1. Tickets for Skylark Roof Garden
Reservations
Your booking is only confirmed once you and your group have purchased tickets.
Your table will be booked only for the duration of your time slot. It is not possible to extend the table reservation on Saturdays, unless purchasing two set of tickets per person (must be continued time slots).
*Please see item no. 3 for full terms & conditions that apply to all reservation types.
2. Private Hire / Group bookings
Securing your booking
We are delighted to provisionally hold a booking date for you; however, please be advised that if we were to receive another enquiry during this time, we reserved the right to ask you for immediate confirmation in writing, or we may release the date due to popular demand. We do not allow separate bookings to sit together, you must purchase all tickets under one name to ensure you are sitting as a group.
Deposit & payment terms
Your booking is only confirmed once we have received the agreed deposit / prepayment. The deposit is fully refundable up to 7 days prior to your booking date. On arrival, we will kindly ask for a card to act as a guarantee against our agreed minimum spend requirement. Should the minimum spend not be reach, the balance must be settled on the day.
Guest numbers & ordering
If you are pre-ordering any food, please confirm the final guest number at least 7 days before your booking date. We ask for payment upfront when pre-ordering, and this can be done either by visiting the venue, over the phone or by bank transfer (required 7 days in advance).
Special requests
Do let us know if you have any special requests.
*Please see item no. 3 for full terms & conditions that apply to all reservation types.
3. All bookings – General information
CANCELLATIONS: If you are not able to attend on your chosen date, please let us know 10 days in advance. We will transfer your booking to another date. No refunds will be made.
No-shows are not refundable or transferable.
WEATHER: Please note that we are an outdoor venue. We may have to close at short notice due to inclement weather.
In the event of bad weather, you are able to move your date of booking free of charge or receive a voucher for a future booking.
No refunds will be made.
SERVICE CHARGE: We add a discretionary 12.5% service charge to your final food and drinks bill.
AGE RESTRICTION: We are a 19 years old and over venue. You might be asked for an ID on arrival.
TIMINGS & ARRIVAL: We ask everyone to arrive at least half an hour earlier to join the outdoors queue. Please have your tickets ready to show at the door (mobile tickets or emails confirmation are accepted, no printing is needed).
We will hold your table 20 minutes after your booking time. However, please note that your reservation or package deal will not be extended if you are running late.
If a group or individual is intoxicated on arrival, our Security Officers and Venue Managers have the right to refuse their entrance to the venue. No refunds will be processed.
CAKEAGE FEE: If you would like to bring in your own cake into our facilities you must pay a cakeage fee. The fee ranges for £28 for a cake for 1-6 people, £56 for a cake for 7-12 people. You must also fill in a liability form to ensure health and safety measures.
NON-SMOKING: We are an outdoors venue; however, smoking is strictly prohibited anywhere in the venue. Electronic cigarettes are also prohibited anywhere in the venue including restrooms. The use of electronic cigarettes might activate the fire alarms, and, in that case, we must evacuate the venue, that means that your reservation will be shorten and we will not extend or reschedule the reservation or process a refund. You may be charged a penalty fee – not exceeding £1000.
ILLEGAL SUSTANCES: Skylark Roof Garden have a zero-tolerance drugs policy. If a group or an individual is actioning against these rules, or if is found intoxicated, our Security officers and Venue Manager have the right to ask the entire group to leave immediately. Tickets will not be rescheduled, and no refund will be processed.
IMPROPER BEHAVIOUR: If a group or an individual is actioning against any of the rules, our Security officers and Venue Manager have the right to ask the entire group to leave immediately. Tickets will not be rescheduled, and no refund will be processed.
LEAVING WITHOUT PAYING: If a group or individual leave the premise without paying their bill for the food and beverage they consumed. We have the right to charge their bank card the amount owed.